I recently did a DIY project for my mom and found I didn't have all the necessary parts that I needed to complete the project. So, I went to the closest (Von Tobel) to get everything I needed. As soon as I walked in I was greeted and asked if I needed help locating an item. I told the guy what I needed and he helped me select all the correct pieces. I was able to purchase everything I needed and complete the project in only a half hour thanks to their great staff assisting me.
100%, without a doubt, best customer service I have ever received at a builder's supply. I literally walked in off the street and was personally introduced to everybody in the Valparaiso store and treated with the highest respect. I was then contacted with a follow up call the same day from the sales manager, who was on a business trip and took the time to contact me and verify our project. Highly recommend and am still completely blown away on how efficiently this store is run and the knowledge possessed. Thank you Von Tobel Valparaiso team!
I've been going here since I was a kid. Great customer service.
I shop at Von Tobel on a regular basis. I've found their customer service to be excellent and the quality of the materials (especially lumber) to be better than the "self-help box stores." With free delivery, I've found the actual cost to be less than the other places (when I factor in self-selection, self-loading, self-unloading, and self-delivery). It's a lot cheaper and simpler to use Von Tobel.
There is no better place in Valparaiso to buy lumber for a deck remodel. Von Tobel is competitively priced, has fantastic personalized service seldom seen in the "big box" stores, and associates who advise the customer as if the project were their own.
I have been buying material here for years. It is my store of choice for larger projects. Their prices are better than the big box locations on most building materials and their people know their product. They have saved me a ton of time by delivering materials for larger projects. Great people to do business with.
Love this place. For the homeowner like me they are really patient and helpful. John is my "go to" guy, but anyone at the desk will help. I had my gas vented fireplace purchased and installed last Fall and price and installation was GREAT. I appreciated help with questions on the grill I just bought and the many other supplies I needed.
We recently did a complete renovation of our kitchen, including new cabinets, flooring and countertops and went through Von Tobel for essentially everything. We absolutely love the look of the new kitchen and are so happy with the way everything turned out.
For all your screen replacements, this is the place to go. Did what they said they would do in a very timely fashion. Thank you for such great customer service.
Amazing customer service! Exceedingly helpful, even more so than the manufacturer of a plumbing fixture that was still under warranty!
Very nice & knowledgeable sales team.
Great service and top notch products. Extremely helpful in the selection process of my project, a new shower surround. I will definitely be coming back later to complete my bathroom renovation as they have given me a head start on the selection of a new vanity, countertop and faucet. I also received great help from the paint department. They helped me pick out the perfect color for the bathroom that complimented my new shower surround. I am a very satisfied customer.
At the youthful age of 63, this is the first time I’m building a new home from scratch! It’s been a non-stop exhilarating pick-and-choose and/or edit months-long process. It’s coming to an end and I’m here to tell anyone who reads this that the Valparaiso, Indiana Von Tobel was excellent and deserves this 5-star rating. I got lucky! They helped me coordinate pretty much the entire interior look of the home! The staff are friendly, professional and not pushy. I appreciate my builder, who connected us. Choose smart and right from the start. Get connected with the Valpo Von Tobel.
The staff in the plumbing department were amazing! I came in with a broken part and right away the man helping me knew what it was, what it was for, and how it installed. The customer service was the best I’ve ever experienced.
Excellent service, fantastic response! I contacted Von Tobel after exhausting all the names that were given to me by a contractor who did the electrical work on my house. I needed a part for an electrical transformer for under-cabinet lights and lights in a display cabinet. I was told by an electrical supplier in Crown Point that they would get back to me by Tuesday. They never called me back! I called Von Tobel and they told me they would call me back with an answer. They made multiple calls to keep me updated as to when the part would be delivered to the store. Because of the excellent service I received at Von Tobel, I am a committed customer!
Great service. The best two-by-fours in town (actually straight). Amazing service people who know where everything is, and aren't afraid to suggest places that may have something they don't have. Just the kind of place anyone doing DIY projects prays to find.
We worked with Von Tobel for our kitchen and flooring. We couldn't be happier! Our home looks amazing with the products they helped us select that fit in our budget.
I worked with the Valpo Kitchen & Bath department. They helped me select a bath vanity and led me through the possible customization options for my special order. Extremely helpful and a pleasure to work with.
Working with the fireplace department and couldn't ask for better. On top of everything 100%. Contacted me a few times to see if everything is working out and working properly. Even stated they would come and help insert our gas fireplace. Thank you for all your help!
Worked with the Kitchens department and they truly made the process of updating our kitchen countertops seamless and stress free. Highly recommend!
Von Tobel did an excellent job of designing, procuring and supporting our kitchen remodel job. Cabinet design fit perfectly and they were delivered on time and in excellent condition. Two issues were resolved quickly. Kraftmaid also provided great telephone support.
We finished a complete kitchen renovation a few months ago with Von Tobel guiding us seamlessly through the entire project. We had a general idea of what we wanted, but there were so many details that we hadn't considered. They had so many great ideas and helped us reach our goal. Overall a wonderful experience. We would not hesitate to recommend Von Tobel for a kitchen remodel. Based on our experiences, Von Tobel has many capable people and offers a level of customer service that we seldom encounter anywhere else.
The people at Von Tobel are so friendly and so helpful. It’s always wonderful to have someone willing to go the extra mile to help. I thank you very much.
The plumbing department helped me troubleshoot a problem. Helping me out saved me from a big project I didn’t need to do. They have knowledgeable staff for every project when I go there.
I have done many home improvements throughout my years as a homeowner and have worked with different companies and contractors. Jim Bolka at Von Tobels worked diligently to find me a good contractor to repair/replace my cracked bathtub. I did a lot of research online to try and find someone that could help me with my situation and kept hitting roadblocks. Jim worked with me and found a great team who did an impressive job at a fair price! Thanks Jim and VonTobels, I will definitely go back for any home improvements that I may need in the future!
Jenny made shopping for carpet a very pleasant experience. We really enjoyed working with her. Also, Mark did an awesome job installing the carpet. He's a hard worker and takes pride in his work. Overall, we were very happy with Von Tobel and will use them again for future projects. 🙂
My favorite building supply/hardware store. I started coming here about 3 months ago and I won't go anywhere else. The customer service is top of the line and the quality of the products are the best. I've been working with Robert specifically and he's great. He visited my job site and gave good advice. I send all of my friends and family to Von Tobel..
Very helpful and professional for what we needed. Good hardware store with many items.
I haven't been here in over 25 years. My father took me here almost every weekend when I was a kid. I remember running around and looking at all the neat stuff. Now just moving back to the region after 20 years, I decided to renovate my new home with everything from Von Tobel. Being here today was bittersweet, with thoughts of my father as I ran through the aisles picking out cool stuff for my house. Hometown favorite!
I did a partial remodel of my bathroom: new floor, vanity, vanity top. Ted Hansen and Kimmy in Flooring were VERY knowledgeable about their departments! I will definitely return for all my future remodeling needs!
Love the attention Von Tobel Gave me. I will definitely be buying from them for all my future home improvement needs.
I could not find a SS Weber grill with an enclosed tank area at any of the box stores, yet it was available here. I bought it and am very happy.