We are here to help!

Are you starting a project, but aren’t sure where to begin? You’re not alone. We understand that building projects create endless questions, and our experienced employees are ready to help you find the answers.

Our department experts have years of experience helping customers just like you. We’ve pulled together some of the most common questions we get.

Check out the answers to our most Frequently Asked Questions below and stop by your local Von Tobel store to get more answers in person.

Von Tobel employee assisting customer with questions

Kitchen Design

How do I start a kitchen remodel?

Refer to our kitchen remodel checklist here. Then, visit the Von Tobel kitchen showroom near you to talk with our designers. They will walk you through the process, and can local contractors to you if needed.

What cabinet lines do you carry?

We carry the leading semi-custom cabinetry brands like Decorá, Kemper, KraftMaid, and Wolf. Visit our kitchen cabinets page to learn more.

How long does it take for cabinets to arrive?

Most semi-custom cabinet brands ship within two to four weeks, depending on the complexity of the order. Custom special orders may take up to eight weeks. We also offer select quick ship cabinetry options that ship in under two weeks.

What types of countertops do you carry?

We offer granite, quartz, laminate, butcher block, cultured marble, solid surface, and Dekton. Learn more about these countertop types here.

Do you come and measure?

YES! The best part about our services is that we take the uncertainty out of measuring. Our kitchen designers work closely with you to ensure that measurements are accurate. 


What types of flooring do you carry?

We carry hardwood, engineered hardwood, tile, luxury vinyl, carpet and laminate.

Does Von Tobel install flooring?

Flooring installation is available at select locations. Please ask your flooring specialist when you meet with them.

What flooring brands do you carry?

Some of our most popular brands include Mohawk, Schluter Systems, Shaw, LW Mountain, Mannington, Mirage, and Paramount.


Does Von Tobel install or service fireplaces?

Our fireplace experts can share information for local installers.

What are the differences between a vent free fireplace, a wood burning fireplace, and a direct vent fireplace?

Wood burning fireplaces are a traditional option that require a steel chimney system with a damper. They tend to be an inefficient source of heat compared to modern options.

Vent free fireplaces are the most economical option and are 99% energy efficient. They are a great solution in older homes that do not have an existing vent, and they can be placed anywhere a gas line can be run. Many of our customers have swapped out their wood burning fireplaces with a vent free product and have been thrilled with the improved heating efficiency.

Direct vent fireplaces have an exhaust chimney system, but are sealed with tempered or ceramic glass to improve efficiency. They offer a realistic flame look and operate at 60 – 70% efficiency. Direct vent fireplaces are ideal for new construction.

Are vent free log sets safe to burn?

Yes, they are. Logs used in vent free gas fireplaces are designed to produce a very hot flame that results in nearly complete fuel combustion, decreasing the levels of carbon monoxide and soot that are produced by other gas logs.

Does Von Tobel carry parts for fireplaces?

We do not stock fireplace parts, but may be able to place a special order for you.

Can you order parts for older gas fireplace models?

Often times, yes we can! Call or stop in to talk with one of our fireplace experts to learn what information we will need from you in order to search for the part.


Does Von Tobel deliver?

Yes, every Von Tobel location has boom trucks for 2nd floor and rooftop delivery, as well as box trucks and forklifts.

How much does delivery cost?

Delivery costs are dependent upon the following: distance from location, price of order and any special handling that is required. Please call your local Von Tobel for more information.