We are here to help!

Are you starting a project, but aren’t sure where to begin? You’re not alone. We understand that building projects create endless questions, and our experienced employees are ready to help you find the answers. Our department experts have years of experience helping customers just like you. We’ve pulled together some of the most common questions we get. Check out the answers to our most Frequently Asked Questions below and stop by your local Von Tobel store to get more answers in person.

Von Tobel employee assisting customer with questions

Kitchen Design

How do I start a Kitchen remodel?

Visit the Von Tobel showroom near you for a FREE in-store consultation. Our designers will walk you through the process to create a custom kitchen that reflects your style.

What cabinet lines do you carry?

We carry the leading semi-custom cabinetry brands like Decorá, Kemper, KraftMaid, and Wolf. Visit our kitchen cabinets page to learn more.

How long does it take for cabinets to arrive?

Most cabinet brands ship within a two to four week time period depending on the complexity of the order. Custom special orders may take up to eight weeks.

What types of countertops do you carry?

Von Tobel offers granite, quartz, laminate, butcher block, cultured marble, solid surface, and Dekton. Learn more about these countertop types here.

Do you come and measure?

YES! The best part about our services is that we take the uncertainty out of measuring. Our kitchen designers work closely with you to ensure that measurements are accurate. 


What types of flooring do you carry?

We carry hardwood, engineered hardwood, tile, luxury vinyl, carpet and laminate.

Does Von Tobel install flooring?

Yes, flooring installation services are available.

Does Von Tobel stock hardwood?

Yes, we have a huge selection of in stock hardwoods. Our flooring specialists can help you select the type of hardwood flooring that will match both your personal style and the way you live.

Which is better, engineered or solid hardwood?

Both hardwood options have their pros and cons. Engineered hardwood is typically considered more durable and humidity resistant, whereas solid hardwood is more easily sanded, but prone to warping in high humidity situations. For more information, talk with our flooring experts to discuss which options are best for your home and lifestyle.

What is the difference between ceramic and porcelain?

Porcelain tile is harder than ceramic and offers greater design flexibility. Although both are made from clay, porcelain tile tends to be more refined and purified. However, ceramic tile is considered easier to cut. Consult your local Von Tobel flooring expert for more information on which flooring options best suit your home.

What flooring brands do you carry?

Some of our most popular brands include Mohawk, Schluter Systems, Shaw, LW Mountain, Mannington, Mirage, and Paramount.

Windows & Doors

What brands do you carry?

We carry Andersen, Jeld-Wen, Marvin, Thermatru, and Masonite.

Why should I invest in quality windows and doors?

Quality windows and doors are manufactured to improve your home’s energy efficiency. The extra cost will pay for itself in the long run.


Does Von Tobel install or service fireplaces?

Our fireplace experts can share information for local installers.

What are the differences between a vent free fireplace, a wood burning fireplace, and a direct vent fireplace?

Wood burning fireplaces are a traditional option that require a steel chimney system with a damper. They tend to be an inefficient source of heat compared to modern options.

Vent free fireplaces are the most economical option and are 99% energy efficient. They are a great solution in older homes that do not have an existing vent, and they can be placed anywhere a gas line can be run. Many of our customers have swapped out their wood burning fireplaces with a vent free product and have been thrilled with the improved heating efficiency.

Direct vent fireplaces have an exhaust chimney system, but are sealed with tempered or ceramic glass to improve efficiency. They offer a realistic flame look and operate at 60 – 70% efficiency. Direct vent fireplaces are ideal for new construction.

Are vent free log sets safe to burn?

Yes, they are. Logs used in vent free gas fireplaces are designed to produce a very hot flame that results in nearly complete fuel combustion, decreasing the levels of carbon monoxide and soot that are produced by other gas logs.

Does Von Tobel carry parts for fireplaces?

We do not stock fireplace parts, but may be able to place a special order for you.

Can you order parts for older gas fireplace models?

Often times, yes we can! Call or stop in to talk with one of our fireplace experts to learn what information we will need from you in order to search for the part.


Does Von Tobel deliver?

Yes, every Von Tobel location has boom trucks for 2nd floor and rooftop delivery, as well as box trucks and forklifts.

How much does delivery cost?

Delivery costs are dependent upon the following: distance from location, price of order and any special handling that is required. Please call your local Von Tobel for more information.