I recently did a DIY project for my mom and found I didn't have all the necessary parts that I needed to complete the project. So, I went to the closest (Von Tobel) to get everything I needed. As soon as I walked in I was greeted and asked if I needed help locating an item. I told the guy what I needed and he helped me select all the correct pieces. I was able to purchase everything I needed and complete the project in only a half hour thanks to their great staff assisting me.
100%, without a doubt, best customer service I have ever received at a builder's supply. I literally walked in off the street and was personally introduced to everybody in the Valparaiso store and treated with the highest respect. I was then contacted with a follow up call the same day from the sales manager, who was on a business trip and took the time to contact me and verify our project. Highly recommend and am still completely blown away on how efficiently this store is run and the knowledge possessed. Thank you Von Tobel Valparaiso team!
I've been going here since I was a kid. Great customer service.
I shop at Von Tobel on a regular basis. I've found their customer service to be excellent and the quality of the materials (especially lumber) to be better than the "self-help box stores." With free delivery, I've found the actual cost to be less than the other places (when I factor in self-selection, self-loading, self-unloading, and self-delivery). It's a lot cheaper and simpler to use Von Tobel.
There is no better place in Valparaiso to buy lumber for a deck remodel. Von Tobel is competitively priced, has fantastic personalized service seldom seen in the "big box" stores, and associates who advise the customer as if the project were their own.
I have been buying material here for years. It is my store of choice for larger projects. Their prices are better than the big box locations on most building materials and their people know their product. They have saved me a ton of time by delivering materials for larger projects. Great people to do business with.
Love this place. For the homeowner like me they are really patient and helpful. John is my "go to" guy, but anyone at the desk will help. I had my gas vented fireplace purchased and installed last Fall and price and installation was GREAT. I appreciated help with questions on the grill I just bought and the many other supplies I needed.